Monthly Archives: April 2014

KPI #5 – Productivity

Posted on April 21, 2014 by seamlesscoach

Productivity and efficiency go hand in hand. If your people are productive, but there are holes in your systems and procedures, both your team and you are losing valuable opportunities to make more money and complete more work. I look … Continue reading →

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KPI #4 Number of Sales Receipts or Work Orders

Posted on April 18, 2014 by seamlesscoach

So now we have covered why I think KPI’s are so amazing, how to figure out your accurate Gross Profit Margin, the importance of tracking your Weekly Gross Sales, and why increasing your Average Sales Per Receipt helps you work … Continue reading →

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KPI #3 – Average Sales Per Receipt or Work Order

Posted on April 17, 2014 by seamlesscoach

Now that we’ve dealt with Gross Profit Margin and Weekly Gross Sales, let’s look at a Key Performance Indicator (KPI) that goes all the way down to the “per transaction” level. When we talk about working smarter, not harder in … Continue reading →

Posted in Business, Business Coach, client, Coaching, Confidence, Customer Service, Executive Coach, gross profit, gross profit margin, gross sales, organizational growth, sales, Uncategorized | Tagged attitude, average sales, book keeping, Business, client, Coaching, Customer, customer service, employee, Executive Coach, follow up, Georgia, goals, gross profit, gross sales, Life Coach, margin, process, product, profit, receipt, sales, Savannah, service, service industry, services, Small Business, technician, training, work order | Leave a comment

KPI #2 – Weekly Gross Sales

Posted on April 16, 2014 by seamlesscoach

Last blog I discussed Gross Profit Margin. It may seem strange to start there instead of with Gross Sales, which seem to go hand in hand, but surprisingly, Weekly Gross Sales are actually an indicator of different strengths and weaknesses … Continue reading →

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KPI #1 – Gross Profit Margin

Posted on April 15, 2014 by seamlesscoach

Gross Profit Margin is the percentage of money you have left after you pay all the costs of producing the goods and services you sell. I work primarily with service industries (businesses that provide specialized skill technicians or workers to … Continue reading →

Posted in Business, Business Coach, client, Coaching, Confidence, Conflict Resolution, Customer Service, Details, Executive Coach, gross profit, gross profit margin, leadership, operating costs, organizational growth, sales, training | Tagged Business, Business Coach, client, coach, Coaching, confidence, cost of goods, cost of labor, customer service, decision making, Executive Coach, Georgia, gross profit, gross profit margin, kpi, Leadership, Management, sales, Savannah, service, service industry, success | Leave a comment

KPIs Have SuperFoods Powers!

Posted on April 3, 2014 by seamlesscoach

Key Performance Indicators (KPIs for short) are nifty little tools. I like to think of them as the business equivalent of all those tests a doctor puts you through to figure out what is wrong with you so they can … Continue reading →

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Firing The Customer

Posted on April 2, 2014 by seamlesscoach

Remember when we were being taught “the customer is always right”? A few years ago, the teaching faded away, as most of us realized that while well-intentioned and a great war cry for better customer service, it was in fact … Continue reading →

Posted in Business, Business Coach, client, Coaching, Confidence, Customer Service, Executive Coach, Life Coach | Tagged Business, Business Coach, client, coach, Coaching, communication, conflict, Conflict resolution, Courage, Customer, customer service, decision making, excuse, Executive Coach, focus, identify, improvement, Leadership, Management, organization, success | Leave a comment