Category Archives: assessment

Where is the “Customer” in Your “Service” ???

Posted on July 17, 2014 by seamlesscoach

Tell me if any of these scenarios sound all-too familiar: The flooring company you hired to replace your carpet tells you their technician and his assistant will be there at 8:00 am. At 9:30 they call to tell you they … Continue reading →

Posted in assessment, Business, Business Coach, church growth, client, Coaching, Communication, Conflict, Conflict Resolution, Consistency, Customer, Customer Service, Details, Executive Coach, gross profit, gross profit margin, gross sales, leadership, networking, operating costs, organizational growth, partnership, productivity, purpose, sales, Service | Tagged appointment, blog, blog special, Business, Business Coach, carpet, Coaching, Customer, customer service, doctor, flooring, late, lateness, pest control, product, production, productivity, profit, seamless, seamlesscoach, service, service industry, time, time management, time sensitive., value, www.seamlesscoach.com | Leave a comment

Excited to Announce…

Posted on May 2, 2014 by seamlesscoach

I have been offline from blogging as I prepare material to share at the Life Coaching Certification Academy‘s upcoming Coaching Intensive and welcome in new members of Destiny Coaching Group. I have also been very busy putting the final bits … Continue reading →

Posted in assessment, branding, Business, Business Coach, Christianity, church growth, client, Coaching, Communication, Confidence, Conflict, Conflict Resolution, Consistency, Customer Service, Details, DiSC, Executive Coach, gross profit, gross profit margin, gross sales, Imagination, Jesus, law of attraction, law of focus, leadership, Life Coach, loyalty, operating costs, organizational growth, partnership, pastor, pastoral, personality, productivity, purpose, sales, temperament, training, Uncategorized, vision | Tagged attitude, book keeping, Business, client, Coaching, Customer, customer service, efficiency, employee, Executive Coach, follow up, Georgia, goals, gross profit, gross sales, Life Coach, manager, margin, new customer, owner, process, product, productivity, profit, receipts, retention, sales, Savannah, service, service industry, services, Small Business, technician, training, work order | Leave a comment

KPI #2 – Weekly Gross Sales

Posted on April 16, 2014 by seamlesscoach

Last blog I discussed Gross Profit Margin. It may seem strange to start there instead of with Gross Sales, which seem to go hand in hand, but surprisingly, Weekly Gross Sales are actually an indicator of different strengths and weaknesses … Continue reading →

Posted in assessment, branding, Business, Business Coach, client, Coaching, Conflict Resolution, Consistency, Customer Service, Executive Coach, gross profit, gross profit margin, gross sales, operating costs, organizational growth, sales, training, Uncategorized | Tagged attitude, book keeping, Business, client, Coaching, Customer, customer service, employee, Executive Coach, follow up, Georgia, goals, gross profit, gross sales, Life Coach, margin, process, product, profit, sales, Savannah, service, service industry, services, Small Business, technician, training | Leave a comment

A Leader of History or Destiny?

Posted on December 6, 2013 by seamlesscoach

I am in the process of re-reading the book Leaders of Destiny by Dr. Keith Johnson. Dr. Keith’s material is a key part of my coaching program, particularly in both helping organizations move to the next level, as well as … Continue reading →

Posted in assessment, Business, Business Coach, Coaching, Confidence, Executive Coach, Life Coach, sales, vision | Tagged Business, Destiny, Future, history, Leadership, Nelson Mandela, vision | 1 Comment

When Loyalty Isn’t Enough

Posted on November 15, 2013 by seamlesscoach

Loyalty – in today’s business world, we don’t really talk enough about how valuable this particular trait can be in an employee. Most business owners are used to losing employees to either a competitor or upward mobility in their careers … Continue reading →

Posted in assessment, Business, Business Coach, client, Coaching, Confidence, Customer Service, Executive Coach, loyalty, sales, training, vision | Tagged Business, Education and Training, Employee Relations, Human Resources, Leadership, Loyalty, Management, Trust | 1 Comment

Is Knowing Temperaments Really That Important?

Posted on November 13, 2013 by seamlesscoach

I have had several – many – personality/temperament/gift tests done throughout my career. At NSA, I was required to complete the Myers-Briggs® test. The feedback was complex, and I really did not understand what the point of it was, as … Continue reading →

Posted in assessment, Business, Business Coach, client, Coaching, Customer Service, DiSC, Executive Coach, Life Coach, personality, sales, temperament | Tagged ARNO, Business, DISC, Four temperaments, Myers-Briggs, Myers-Briggs Type Indicator, NSA, Personality, Psychology, service, Social Sciences, strengths, Temperament, weakness | Leave a comment